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FREQUENTLY
ASKED QUESTIONS
1. Does SJWD
provide sewer service? No. SJWD provides only
water service, but we do bill for regional sewer service providers, such as
the Town of Back to Top
2. My bill
seems higher than normal. Is something wrong? SJWD makes every attempt to
provide accurate meter and billing information to you. Upon request, we
will verify the meter reading and meter accuracy. If the meter is
correct, the customer is responsible for all charges billed. In some
cases, the meter can indicate a possible plumbing problem on the property.
Contact us to find out ways to detect possible causes of high usage. Back to Top
3. How are my
water rates determined? The SJWD Water District
operates within the guidelines of an annually prepared budget, which is
approved and adopted by its Commissioners. The budget considers revenue
and expenses for the coming fiscal year, as well as capital expenditures from
the District's five-year capital projects plan. After careful
consideration of all proposed sources and uses of funds, water rates are set
to meet the financial objectives of the District for the coming fiscal year. Back to Top
4. Who sets the
policies for SJWD? A five-member Board of
Commissioners governs the SJWD Water District. Each Commissioner is
appointed by the Governor to serve a six-year term. The Commissioners
hold monthly meetings at the SJWD Water District administration office on the
first Tuesday of the month. These meetings are open to the public and
an agenda is posted in the lobby of our administration office. Please
contact us in advance if you wish to be included on the agenda. Back to Top
5. Does SJWD
have hard or soft water?
SJWD water is extremely soft,
generally running in the 6-8 mg/L range. To find out how this affects
your water-using appliances, consult the manufacturer's information provided
with the appliance. Back to Top
6. Why is
chlorine added to the water? Chlorine is added to disinfect
the water. This practice prevents the outbreak of waterborne diseases. Back to Top
7. How can I be
sure my water is safe? SJWD Water District complies
with the monitoring requirements of the US Environmental Protection Agency
and the SC Department of Health and Environmental Control. Water
samples are analyzed on a daily or more frequent basis by the SJWD certified
lab, in addition to outside testing. SJWD is a member of the American
Water Works Association's Partnership for Safe Water Program. This
program sets a more stringent requirement for its members, above those set by
the USEPA and SCDHEC. SJWD Water District proudly meets or exceeds
public drinking water standards, assuring our customers a safe and abundant
water supply for the future of our community. Back to Top
8. Should I use
hot tap water for cooking? No. You should use cold
tap water. Hot water is more likely to contain rust, copper, and other
elements, which may leak from plumbing fixtures and your water heater. Back to Top
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