A penalty will be applied to unpaid balances after the due date posted on the bill.

Any balance carrying over from the previous month’s bill is considered past due and must be paid in full by the due date posted on the current month’s bill. Accounts remaining unpaid are subject to a delinquent fee and service disconnection.

Any account that remains unpaid after the second due date has passed is considered delinquent and will be scheduled for immediate service disconnection. A delinquent fee will be assessed to the account. No further notice will be sent. All charges, including penalties and fees, will be collected before service is restored. An additional deposit may be required. Personal checks will not be accepted as payment for service restoration. Service will be restored during the business hours of 7:15AM-5:15PM Monday-Thursday (excluding holidays). Service restoration requested after 4 p.m. will be scheduled the following business day.

Customers will be charged a fee for returned checks. In order to avoid service termination, payment must be made by cash, money order or credit card within five business days of returned check notification. If two checks are returned within a six-month period, cash, money order or credit card will be required for all future payments.

A final bill will be mailed within five days after an account is closed. Payment is due upon receipt. Any unpaid balance will be submitted to the S.C. Department of Revenue for collection in accordance with the South Carolina Setoff Debt Collection Act.