Information For
Residential
Customers Application For New Service

Resources For
Residential Customers SJWD’s service area in western Spartanburg County has a population of over 87,000 people, and we strive to ensure great service to all of our customers. SJWD uses an automated water meter reading system. Our technician drives to your location and collects meter information through a radio transmitter. This system offers a more accurate method for measuring water use and collecting data for customer billing. It also allows SJWD to operate more efficiently, which helps to keep your water cost down. It is important for customers to keep meter boxes clear of debris, mulch, flowers, grass, etc. to allow SJWD employees to quickly find the meters when service is needed. We ask our customers to be extremely careful when working around their meter box. Each radio-read meter costs approximately $150.00. Please avoid parking cars on meters or running lawnmowers over them. Customers will be charged for the repair of meter if it is damaged due to their negligence. New Customer To establish water service with SJWD, please click the link below and fill out the application. A customer service representative will contact you to confirm your account number and other pertinent information. Bill Legend A bill legend is a simple explanation that helps you understand the different charges, codes, or symbols listed on your bill. Think of it as a key or guide that breaks down what each item means—making your bill easier to read and helping you know exactly what you’re paying for. Meet The Meter In an effort to continually provide efficient, reliable service to our customers, SJWD is beginning to install advanced metering systems that transfer data wirelessly. Learn more about our new meters by clicking the link below. Application For New Service trending_flat Bill Legend trending_flat Learn More trending_flat

Share The Water SJWD is proud to partner with the Middle Tyger Community Center in our Share the Water campaign. We recognize the financial hardships faced by some of our customers and have established a customer assistance program to provide temporary financial support to individuals and their families in our service area. The Share the Water funds are collected by SJWD and administered by the Middle Tyger Community Center, with 100% of the donations going toward qualifying customers. Click below to enroll today! Enroll Today!

Frequently Asked Questions

Does SJWD provide sewer services?

No. SJWD provides only water service, but we do bill for regional sewer service providers, such as the Town of Lyman, Town of Duncan, City of Wellford, Greer CPW, and Spartanburg Sanitary Sewer District. Customers with sewer service concerns may contact their sewer provider directly.

My bill seems higher than normal. Is something wrong?

SJWD makes every attempt to provide accurate meter and billing information to you. Upon request, we will verify the meter reading and meter accuracy. If the meter is correct, the customer is responsible for all charges billed. In some cases, the meter can indicate a possible plumbing problem on the property. Contact us to find out ways to detect possible causes of high usage.

Who sets the policies for SJWD?

A five-member Board of Commissioners governs the SJWD Water District. Each commissioner is appointed by the governor to serve a six-year term. The commissioners hold monthly meetings at the SJWD Water District administration office on the third Tuesday of the month. These meetings are open to the public and an agenda is posted in the lobby of the administration office. Please contact us in advance if you wish to be included on the agenda.

Does SJWD have hard or soft water?

SJWD water is extremely soft, generally running in the 6-8 mg/L range. To find out how this affects your water-using appliances, consult the manufacturer’s information provided with the appliance.

How can I be sure my water is safe?

SJWD complies with the monitoring requirements of the U.S. Environmental Protection Agency and the S.C. Department of Health and Environmental Control. Water samples are analyzed on a daily or more frequent basis by the SJWD certified lab, in addition to outside testing. SJWD is a member of the American Water Works Association’s Partnership for Safe Water Program. This program sets a more stringent requirement for its members, above those set by the EPA and DHEC. SJWD proudly meets or exceeds public drinking water standards, assuring our customers a safe and abundant water supply for the future of our community.

Should I use hot tap water for cooking?

No. You should use cold tap water. Hot water is more likely to contain rust, copper, and other elements, which may leak from plumbing fixtures and your water heater.

How are my water rates determined?

SJWD operates within the guidelines of an annually prepared budget, which is approved and adopted by its commissioners. The budget considers revenue and expenses for the coming fiscal year, as well as capital expenditures from the district’s five-year capital projects plan. After careful consideration of all proposed sources and uses of funds, water rates are set to meet the financial objectives of the district for the coming fiscal year.